This Shipping Policy explains how LIFT Mocktails, LLC (“LIFT,” “we,” “us,” or “our”) ships products purchased on liftmocktails.com (the “Site”). By placing an order, you agree to this Shipping Policy, our Terms & Conditions, and Privacy Policy.

1) Where We Ship & Legal Restrictions

• U.S. only; jurisdiction-dependent. We currently ship within the United States only to jurisdictions where hemp-derived products are lawful. Availability may vary by state, county, or city and can change without notice.
• Compliance first. We may decline, cancel, or refund any order to addresses in locations where our products cannot legally be sold or delivered.
• Age restricted. Our products are intended for adults 21+. Orders may require age verification at checkout and Adult Signature Required at delivery.

2) Shipping Methods & Cost

• Rates shown at checkout. Shipping cost is calculated by carrier, service level, weight, destination, and any promotions in effect.
• Promotions. From time to time, we may offer free or discounted shipping—details and eligibility will be shown at checkout or in promotional materials.
• Service options. Standard ground and expedited options may be available depending on destination and product mix.

3) Processing Times & Estimated Delivery

• Processing window. Orders are typically processed within 1–3 business days (Mon–Fri, excluding holidays). This estimate may be longer during peak periods, launches, weather events, or compliance reviews.
• Delivery estimates. Estimated arrival dates displayed on product and checkout pages are estimates only and depend on carrier performance, destination, and selected service level.
• Tracking. When your order ships, you will receive a tracking number via email/SMS (if opted in).

4) Age Verification & Adult Signature

• Verification. We may use third-party tools to verify that purchasers are 21+. Orders that fail verification may be canceled and refunded.
• Delivery. Certain shipments may require Adult Signature (21+). If no eligible recipient is available, the carrier may attempt re-delivery or return the package.

5) PO Boxes, APO/FPO & Forwarding

• PO boxes. Due to product type, weight, or carrier rules, some orders cannot ship to PO boxes or may experience delays. If a PO box isn’t eligible, you’ll be prompted to enter a physical street address.
• APO/FPO/DPO. Some items may not be eligible for APO/FPO/DPO delivery.
• Freight forwarders. We may refuse shipments to freight forwarders or reshippers to maintain compliance.

6) Delivery Issues (Lost, Stolen, Damaged)

• Upon delivery. Please inspect your order promptly. If items arrive damaged or incorrect, contact us within 48 hours of confirmed delivery with your order number and photos of the packaging and product.
• Lost in transit. If tracking shows no movement beyond a reasonable period, contact us so we can assist with a carrier inquiry.
• Stolen after delivery. If tracking shows delivered but the package is missing, check with household members/neighbors and the carrier. We are not responsible for theft after delivery, but we’ll do our best to help you investigate with the carrier.

7) Risk of Loss & Title

Purchases are shipped under a destination contract. Risk of loss and title transfer to you upon the carrier’s delivery to your shipping address as indicated by carrier records. LIFT is not responsible for loss, theft, or damage after delivery.

8) Address Accuracy & Changes

• Before shipment. Verify your shipping address carefully at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
• After shipment. Once an order is in transit, we may be unable to reroute or modify delivery details. Carrier intercepts, if available, may incur additional fees.

9) Weather, Hazards & Carrier Delays

Extreme weather, natural disasters, carrier network issues, and regulatory holds can affect transit times. These events are outside our control and may delay delivery.

10) Returns Related to Shipping

If a package is returned to us due to repeated delivery attempts, refusal, failed age verification, or ineligible address, we may issue a store credit (less shipping and any carrier return fees) consistent with our Returns & Credits policy in the Terms & Conditions (#8).

11) Contact Us

Questions about shipping or an existing order?
Email: support@liftmocktails.com
Please include your order number and any relevant photos or tracking details.

Last updated: September 10, 2025